Privacy Policy

Privacy Policy

Last Updated: March 13, 2026

Meridian respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a form, communicate with us, or use Meridian’s services. By using this website or engaging with Meridian, you agree to the practices described in this Privacy Policy.

 1. Information We Collect

We may collect the following categories of information: Information You Voluntarily Provide When you submit a form, request a demo, contact us, or otherwise communicate with Meridian, we may collect information such as:

Name

Business name

Phone number

Email address

Website URL

Service area

Any other information you choose to provide. Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:

IP address

Browser type

Device type

Pages visited

Time spent on pages

Referral source

General location data

Website interaction behavior

Service and Operational Information

If your business uses Meridian’s services, we may collect or process operational data necessary to provide those services, such as:

Call activity metadata

Missed call events

Callback activity

Response timing data

Reporting data tied to business performance workflows Communication logs associated with Meridian-enabled processes

Meridian does not claim ownership of your business data.

We process service-related data only as necessary to provide, maintain, improve, and support our services.

2. How We Use Information

We may use collected information to:

Respond to inquiries and demo requests

Communicate with you about Meridian’s services

Provide onboarding and customer support

Operate, maintain, and improve our website and service experience

Generate reports, insights, and performance summaries

Monitor website usage and traffic trends

Protect against misuse, fraud, or unauthorized access

Comply with legal, contractual, or regulatory requirements

3. Cookies, Analytics, and Tracking

Meridian may use cookies, analytics platforms, and similar technologies to understand website traffic, visitor behavior, and site performance.

These technologies help us:

Measure engagement

Improve page performance

Understand which content is most useful

Support advertising or retargeting efforts, if used in the future. You can manage cookies through your browser settings. Disabling cookies may affect how parts of the website function.

4. Text Messaging and Mobile Information

If you provide your phone number, Meridian may contact you by phone or text regarding your inquiry, onboarding, account-related communication, or service-related updates.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors or service providers supporting message delivery, customer support, or platform infrastructure as necessary to provide Meridian’s services.

5. How We Share Information

We do not sell your personal information.

We may share information only in limited circumstances, including:

With service providers or vendors that help us operate the website, communications, analytics, payment systems, hosting, or service infrastructure. With platform partners involved in delivering Meridian’s services If required by law, subpoena, court order, or similar legal process. To protect Meridian’s rights, security, operations, users, or the public In connection with a business transfer, merger, acquisition, or asset sale.

Any sharing is limited to what is reasonably necessary for business operations, compliance, or service delivery.

6. Data Retention

We retain information only for as long as reasonably necessary to:

Provide services

Maintain business records

Resolve disputes

Enforce agreements

Meet legal, tax, operational, or compliance requirementsWhen information is no longer needed, we may delete, anonymize, or securely store it in accordance with our internal practices.

7. Data Security

Meridian takes reasonable administrative, technical, and operational measures to protect personal and business information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no method of internet transmission or electronic storage is guaranteed to be fully secure. While we take commercially reasonable steps to protect information, we cannot guarantee absolute security.

8. Third-Party Services and Links

Our website or services may contain links to third-party websites, tools, or platforms.

Meridian is not responsible for the privacy practices, content, or security of third-party sites or services. We encourage users to review the privacy policies of any third-party services they interact with.

9. Children’s Privacy

Meridian’s website and services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been submitted, we will take reasonable steps to delete it.

10. Your Choices

You may choose not to provide certain information, but doing so may limit your ability to use certain features, request a demo, or receive services.

You may also:

Request that we update or correct your information

Request that we delete information where appropriate

Opt out of marketing emails by using the unsubscribe link

Opt out of SMS by replying STOP

To make a request related to your information, contact us using the details below.

11. Changes to This Privacy Policy

Meridian may update this Privacy Policy from time to time to reflect operational, legal, or service changes. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the website or services after updates are posted constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or how Meridian handles information, contact:

Meridian

Email: [email protected]

Website: meridianera.com